Policy
Refund Policy
We offer a 45-day refund policy to support fair and transparent service for families seeking trusted domestic help.
Eligibility
- Refund requests must be submitted within 45 days of the original payment date.
- The request must include the customer name, contact details, payment reference, and reason for the refund.
- Refunds apply only to eligible service fees and do not cover third-party or government charges, if any.
How refunds work
- Our team reviews each request after receiving complete details.
- Approved refunds are processed to the original payment method whenever possible.
- Processing times may vary depending on the payment provider or banking institution.
Important conditions
Refund approval may depend on service usage, candidate introductions already provided, verification work completed, or other operational costs already incurred. Requests submitted after 45 days may not be eligible for a refund.
We recommend contacting us as soon as possible if you experience any issue with your service so we can review the matter and guide you through the next steps.
Need help with a refund request?
If you have questions about eligibility, timelines, or the refund process, please contact our team and we will assist you promptly.